Refund policy

RETURN AND REFUND POLICY
Last Updated: November 10, 2026

Welcome to levexnaro. We believe customers should receive clear information about their options when returning merchandise or requesting a refund. This policy applies to purchases placed through https://levexnaro.shop.

1. OUR 30-DAY RETURN COMMITMENT

We provide a voluntary 30-calendar-day return period beginning on the date your order is delivered.

For change-of-mind returns, products should remain in their original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Original packaging, accessories, and included components should be returned where reasonably possible.

These conditions do not affect your statutory rights when goods are defective, damaged, misdescribed, or otherwise fail to meet applicable legal standards.

2. FREE RETURNS

Eligible returns requested within 30 calendar days after delivery include free return shipping.

To initiate a return, contact maxita22009i@outlook.com and provide your order number, the product involved, and a short explanation of your request.

Our customer service team will provide return authorization, an appropriate return destination, and a prepaid shipping label or another return arrangement at our expense.

Do not send goods to an address that has not been confirmed by customer service. The authorized returns facility may differ from the published business correspondence address.

3. RETURN PROCEDURE

Step 1: Contact our support team during the applicable return period.

Step 2: Provide your order number and relevant item details.

Step 3: Follow the authorized return instructions.

Step 4: Retain your return tracking receipt or other shipping evidence until the matter is resolved.

4. DAMAGED, DEFECTIVE, OR INCORRECT GOODS

If an item arrives damaged, is defective, or does not match your order, contact us as soon as reasonably possible.

Include your order number, a description of the problem, and photographs where available.

We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws, including any required free remedy.

Your mandatory rights are not limited by our ordinary change-of-mind return conditions.

5. REFUNDS AND PROCESSING TIME

Following receipt of returned merchandise or sufficient evidence of its return, we will assess the request and issue any approved refund to the original payment method.

Funds typically appear in your account within 3–7 business days after a refund is issued. Actual posting times depend on the bank or payment provider.

Refunds will be issued within all applicable statutory deadlines. The anticipated banking period does not extend those deadlines.

6. EXCHANGES

Exchanges are subject to product availability. Please request an exchange through customer service before returning an item.

If your preferred replacement is unavailable, we may arrange an eligible refund and a separate purchase.

7. CANCELLING AN ORDER

Contact us promptly if you wish to cancel an order.

We will attempt to cancel it before dispatch. Once an order has shipped, our return procedure may apply. Statutory cancellation rights remain unaffected.

8. SHIPPING FEES, TAXES, AND DUTIES

Standard shipping is free when the merchandise subtotal is strictly greater than $30 USD.

For merchandise subtotals of $30 USD or less, any shipping charge will be displayed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the checkout total.

Applicable US sales tax, UK VAT, and import obligations will be addressed according to relevant laws.

9. UNITED KINGDOM CANCELLATION RIGHTS

Eligible UK consumers generally have 14 days after receiving online purchases of goods to notify the seller of cancellation without giving a reason. They generally have a further 14 days following notification to return those goods.

Where legally required, qualifying refunds include the cost of standard outbound delivery and are issued within statutory time limits.

Certain exceptions may apply, including specific personalized products or opened sealed goods that cannot be returned for health or hygiene reasons.

Our voluntary 30-day return policy does not reduce mandatory consumer protections.

10. CONTACT US

Store Name: levexnaro
Official Website: https://levexnaro.shop
Customer Service Email: maxita22009i@outlook.com

Please contact us for authorized return instructions before mailing any merchandise.